Frequently Asked Questions

All of the products offered for sale on our site are original. As Miela Kids, we are the direct dealer or distributor of dozens of quality brands in addition to our own brand.

All products sold on Miela Kids are invoiced and under product quality assurance. All critical information on our site is carried with 128-bit encryption algorithm and is not recorded. Therefore, it is not possible for unwanted people to see the data while it is being sent and after it is sent. Similarly, the credit card payment infrastructure is completely secure and your card information is not recorded. We undertake that any personal information you provide in any section of our site will not be shared with third parties, rented, sold or misused in any way, except for legal obligations. You can find detailed information on our privacy policy page.

VAT (Value Added Tax) is included in the sales prices of all products sold through www.mielakids.com.

For contracted cargo companies, shipping is free for your purchases over the amount determined by the campaign. For orders below the limit amount, the fee requested by the cargo company you choose will be reflected in your cart.

If the product you receive is different from the size, model or color you ordered, or if there is a manufacturing error that has been overlooked, you can make an exchange by calling our customer service at 0 850 302 0 771 or 0 258 212 6001.

For orders placed through www.mielakids.com, if your order has not been delivered to cargo yet, you can change it by calling customer services at 0 850 302 0 771.

Check if your order has been shipped. If the product you ordered has not been delivered to the cargo, you can change the delivery address. To do this, you can reach customer service at 0 850 302 0 771.

Since our stocks are constantly renewed, products are put back on sale as long as the season is not over. For products that are out of stock, you can receive a message when the product is put on sale by clicking the "Notify When Available" button on the product page.

Since www.mielakids.com products are produced from delicate and technological fabrics, they should be cleaned according to the washing and drying instructions on each product.

We deliver your orders placed before 14:00 to cargo on the same day. Domestic orders usually reach the recipient in 1-3 business days.

You can track your order status on the order details page on the website. Our system also sends you shipping notifications via SMS and Email.

Yes. During shipping, products may be damaged due to the cargo. For this reason, when receiving the product, you should pay attention to whether the package is crushed, torn or wet. In such a case, you should not accept the cargo and have the cargo officer draw up a report.

If you are not at the given address, the product you ordered will be delivered to the closest cargo branch to your address. It will be kept at the branch within 3 days. You can go to the cargo branch and pick up the product with your ID number. Products not collected within 3 days will be returned to www.mielakids.com.

You can find detailed information about our cancellation and refund conditions on this page.

Please click here.

When you cancel the order or return the product, your money will be refunded within 7-10 business days from the date the product reaches us.

If there is no condition that prevents the product from being resalable, you can return it within 14 days from the date you receive the product.

If you send the product to us before the return period (14 days) expires, the necessary procedures will be carried out and the money will be refunded. If we have the same product in stock, you will be notified so that you can place a new order.

You can place your orders with the cash on delivery option. If you choose cash on delivery, the Cargo company will also charge a Cash on Delivery Fee and this amount will be added to your order amount in your basket. You can see the relevant amount in your basket. If there is a shipping fee for product delivery, you will also see the shipping fee in your basket. We currently have cash on delivery and credit card order options. We would like to emphasize that you cannot pay in installments at the door. We would like to remind you that cash on delivery orders cannot be canceled after the order is shipped.

For payment on delivery approval, our customer representatives will call you by phone to confirm your address and get approval. We would like to remind you that in case of cancellation after the order is sent, our company reserves the right to collect all packaging and shipping expenses from you. For security reasons, you can use the payment on delivery method for orders up to 3500 TL.

It is enough to click the add products to cart button, click the complete order in cart button and follow the steps. You can create an order using your phone and / or email address. You will only be asked for the address and contact information required for delivery. You can create a simple password so that you can track your order later on our site. Your membership will be created automatically after the order. All your information is safe within the scope of privacy principles.